SHIPPING & RETURNS

Your satisfaction is assured with Foxy Affairs. If for any reason you are not satisfied with a product directly purchased from our website please contact us at our whatsapp support.

COVID-19 IMPORTANT NOTICE

Please note that due to the unexpected impact of the COVID-19 outbreak, your order might be delayed. We are working hard and doing our best to make sure your order will arrive as soon as possible.

Returns & Exchange Policy

We have a strict no refund policy. To preserve the integrity and quality of our products, it would be inappropriate to retrieve purchased products for return and passing this on to another customer. Should you wish to make exchanges of one product to another, we will contact you and be more than happy to solve any issues and make it right for you.

Foxy Affairs products can be exchanged within thirty (30) days of the purchase date.

This policy is only valid for orders made through www.foxyaffairs.sg Items purchased from other retailers cannot be exchanged on our website. In order to be eligible for an exchange – all products must be returned unopened or untampered. We also do not accept COD deliveries.

Shipping policy

Orders are processed and shipped within 1 business day, including expedited orders.

Orders are delivered within 3-6 business days from shipment (usually takes less, but due to COVID-19 we extended our shipping estimate).

International

Due to the unexpected impact of the COVID-19 outbreak – International orders will be delivered within 14-21 business days (estimated) and might take longer than usual.
All delivery timelines are estimates and are subject to change. For the most up-to-date delivery information, please refer to the tracking information in your shipping confirmation email.

Duties & Taxes for International Orders

Please note that some international orders may be subject to local import charges. Customs policies are controlled by the local government at the destination of import and we are not responsible for any additional charges made by your local government.

Damaged or Defective Items

If the product(s) in your shipment arrived damaged or defective, please keep the box, packing materials and the product(s) inside and contact us with a picture and order number and we will take care of the rest.

Lost Packages

If your order appears to be lost, we advise you to contact us by email within the first 14 business days of placing your order for Singapore orders and 30 days for international orders.

If your package is listed as delivered according to tracking information, but you still have not received it please contact us in a timely manner via email and we’ll be happy to assist you. Orders that are returned to us due to invalid shipping information can be resent, however, the customer will be responsible for the shipping costs.

Do I have to sign for my package upon arrival?

Nope, just make sure your package is being delivered to a secure location.

How can I track my order?

It’s super easy! Just notify us and we’ll give you a tracking ID the day after your purchase.

What are the shipping costs?

Please note: packages are subject to taxes and duties upon arrival, the amount depends on your country.

How long will it take to receive my order?

Foxy Affairs reserves the right to change and update this return and exchange policy at any time.

You are welcome to contact customer service with any questions at our whatsapp support