FAQ
How can we help you?
FAQ
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No. We make no express or implied warranty of merchantability, suitability, or fitness for a particular purpose. Everybody is unique – your experience may differ.
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Definitely not. While our products are carefully crafted with your intimate wellness in mind, individual results may vary. What works wonders for one Foxybabe may not for another. Always consult a qualified healthcare provider for medical concerns.
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No medical warranties are provided. We do not guarantee, and accept no liability for, any claims about supplements, products, or their potential health benefits.
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Nope! The information here (including linked forms or materials) is for educational and informational purposes only. It should never be taken as professional medical advice, diagnosis, or treatment.
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Yes, please do! Always speak with a doctor before starting any new supplement, intimate care product, or wellness routine – especially if you’re pregnant, nursing, managing a medical condition, or on prescription medication.
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Any third-party links are provided for reference only. Foxy Affairs does not endorse, control, or guarantee the accuracy of information from those sources.
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Our mission is to empower you with choices for your wellness journey – not to replace professional care. Please consult your healthcare provider before making any routine changes involving diet, supplements, exercise, or intimate care.
Thank you for trusting Foxy Affairs as part of your wellness journey. We’re here to support, not replace, your professional medical care. -
Just like prescription medication affects people differently, intimate care and wellness products can have varying effects. Your body is unique, so outcomes may differ from person to person.
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Nope, sorry babe! Only one promo code can be applied per order.
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All sales are final. We do not offer refunds, returns, or exchanges once an order has been placed. Due to the intimate nature of our products, Foxy Affairs also reserves the right to refuse any returns, reshipments, or refunds.
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Yes babe! Once your order is shipped, you’ll get a tracking link via SMS to stalk your parcel every step of the way.
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Due to how quickly our distribution center works, we cannot cancel or edit orders once they’re placed. If your shipping information is incorrect, contact us HERE immediately and we’ll try our best to update it (though changes aren’t guaranteed).
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You’ll get a confirmation email/notification once payment is successful. If you don’t see it, check your spam/junk (sometimes our foxy love letters get shy and hide there 👀).
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Easy peasy! You can just add your foxy faves to cart and check out!
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We ship out as soon as possible! Local SG orders: Usually 2–5 working days.
International orders: Typically 7–14 working days, depending on your location.
(Festive seasons & promos may cause slight delays – thanks for being patient). -
Oops – our bad! We pack every order with love, but in the rare case your parcel arrives damaged: Contact our Customer Service team HERE within 48 hours of receiving your order and please provide: clear photos of the damage and a screenshot of your order confirmation email. We’ll review your case and assist you accordingly.
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Please double-check your address before checkout. If you entered it incorrectly, reach out to us HERE ASAP – we’ll try to update it before shipping, but once dispatched, we won’t be able to change it.
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Our friendly Foxy team is just a message away! Contact our customer service HERE or the Contact Us page on our website.
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Yes. Foxy Affairs charges taxes and duties based on your shipping address, as required by applicable laws.
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We currently accept:
- Bank Transfer / PayNow
- Atome (Instalment Payment)
- Credit Card
- GrabPay and GrabPayLater
- ShopeePay and ShopeePayLater
❌ Strictly no Cash on Delivery (COD).
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Yes, you can request account deletion by contacting Customer Service. But heads up – this will also delete your order history and any unused points (which cannot be refunded or transferred).
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Not at all, but we highly recommend it 💌. By subscribing, you’ll be the first to know about:
New product drops
Exclusive promotions
VIP-only Foxybabe updatesYou can unsubscribe anytime – though we promise our emails are worth the read 😉.
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Yes, babe – creating an account is compulsory to shop with us. This way, we can track your orders, reward you with points, and make sure you never miss out on foxybabe perks!
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Easy:
Click Sign Up / Create Account at the top of our site.
Enter your name, email, and password.
You’re in – and your points start adding up from your first order. -
Log into your account anytime → head to the Loyalty Rewards Program tab to track your balance and see what you can redeem.
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Don’t stress, Foxybabe! Just click “Forgot Password” at login. You’ll receive an email with a reset link (psst… check your spam/junk folder if you don’t see it). Click the link, set a new password, and you’re good to go!
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Lots! Every time you shop, you’ll earn points that you can:
Exchange for cash vouchers
Redeem free products
Unlock exclusive rewards & promosThe more you shop, the more your kitty wins!
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While we don’t hold an official halal certification, rest assured our products are free from pork, lard, and any animal-derived nasties. We also have many happy Muslim Foxybabes who use and love our products with confidence.
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Yes! All our products are carefully formulated with your intimate wellness in mind. But since everybody is unique, results and reactions may vary. If you have sensitive skin, allergies, or medical concerns, consult your healthcare provider before use.
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Yes, babe! All our products are 100% vegan – no animal ingredients, no sneaky hidden stuff. Just clean, safe, and foxy formulations for your kitty care.
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Most of our products are designed to be gentle. However, if you’re prone to sensitivity, always patch-test before full use. If irritation occurs, stop using immediately and consult a doctor.
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Yes! Our products are gynae-approved, giving you extra peace of mind when it comes to safety and comfort. And just to clarify – unless specifically indicated otherwise, all our products are made for external use only (aka the vulva, not the vagina). Your kitty deserves the best care, and we’re here to keep things healthy and happy.
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Nope! All Foxy Affairs products are cruelty-free.
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Usually, yes! But if you’re mixing active ingredients (like acids or medicated creams), check with your healthcare provider to avoid irritation or reduced effectiveness.
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Yes for most of our hygiene products but we recommend checking with your doctor first. Everyone’s body is different, and it’s best to get professional advice before adding anything new to your routine during this time.
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Nope – never. Our formulas are proudly sulfate-free and paraben-free, because your intimate care deserves to be gentle, safe, and non-irritating.
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Nope. Just like medicine, intimate and wellness products affect everyone differently. Some Foxybabes see fast results, others take longer – and some may not experience the same effects at all.
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Yes – all our products come with an expiry date printed on the packaging. Please use them before that date for maximum safety and effectiveness.
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The right product depends on your concerns and how complete you want your routine to be. If you are unsure where to start, we usually recommend our Trio Set: Kitty Rinse, Kitty Scrub, and Kitty Drops for a simple and complete routine.
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Foxy Affairs products are designed for the external intimate area only and should be used according to the directions on the packaging or product page. If you are using the Trio Set, Kitty Rinse cleanses, Kitty Scrub exfoliates, and Kitty Drops is the finishing step.
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Keep them in a cool, dry place away from direct sunlight. For best results, keep caps tightly closed after each use.
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Foxy Affairs is made for women who want intimate care to feel both safe and luxurious. Unlike many conventional products that use standard artificial fragrances, our formulas use specially curated steam-distilled botanical scents designed with the delicate vulva area in mind. Our products are also pH-conscious and made for the external intimate area, with a focus on freshness and comfort without feeling harsh or stripping.
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Stop using the product immediately and rinse the area thoroughly with water. If irritation continues or worsens, seek advice from a qualified medical professional.
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Foxy Affairs works with main production facilities in Japan, China, and Taiwan. Some products may also be made in other countries, so please check the back of each product for its specific country of manufacture.
All Foxy Affairs products are manufactured in GMP-, ISO-, and FSSC 22000-certified facilities and are third-party tested to meet our standards for safety, quality, and performance. This allows us to maintain the same level of care across our range, regardless of country of manufacture.
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Ingredients are listed on each product’s packaging and on our product pages online. If you have allergies, please check before purchasing.
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Yes, we do – but hold up babe, no walk-ins allowed! Self-collection is strictly by appointment only.
If you’re in a rush, you can also arrange your own pick-up via Lalamove, GrabExpress, or any courier of your choice (delivery fees at your own expense).
For booking a slot or arranging pick-up, just reach out to our Customer Service team HERE 💌 and we’ll guide you through. -
Yes! Once shipped, you’ll receive a tracking SMS link to follow your parcel’s journey.
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Yes, Foxybabe! We offer a discreet shipping option at checkout – just tick the box and we’ll make sure your parcel arrives in plain, unbranded packaging. No one will know what’s inside except you.
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Singapore orders: Usually 2–5 working days.
International orders: Around 7–14 working days (varies by location).
During festive seasons, sales, or promos, shipping may take a little longer 💕. -
Singapore:
Complimentary doorstep delivery on all orders over $150
$6 flat rate for orders below $150 (islandwide)International:
Shipping fees vary depending on your destination
Reach out to our Customer Service team HERE for guidance on overseas orders
Customs & duties may apply depending on your country. -
We’ll help check with the courier if delays or losses occur. While some issues are beyond our control, we’ll always assist where possible to resolve it.
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Right now, our website checkout only supports Singapore deliveries 🇸🇬.
But good news, Foxybabes – we do ship worldwide ✈️ (yes, that means Malaysia, Thailand, Australia, and beyond!).
For international orders, just reach out to our customer service HERE and we’ll guide you step by step.
Note: Shipping fees apply and are customer-borne, unless you hit our minimum spend for free shipping (because who doesn’t love free shipping?).
