How can we help you?

Easy peasy! Just add your foxy faves to cart and check out.

You’ll get a confirmation email/notification once payment is successful. If you don’t see it, check your spam/junk (sometimes our foxy love letters get shy and hide there 👀).

Due to how quickly our distribution center works, we cannot cancel or edit orders once they’re placed. If your shipping information is incorrect, contact us HERE immediately and we’ll try our best to update it (though changes aren’t guaranteed).

Please double-check your address before checkout. If you entered it incorrectly, reach out to us HERE ASAP — we’ll try to update it before shipping, but once dispatched, we won’t be able to change it.

Oops — our bad! We pack every order with love, but in the rare case your parcel arrives damaged: contact our Customer Service team HERE within 48 hours of receiving your order and please provide clear photos of the damage and a screenshot of your order confirmation email. We’ll review your case and assist you accordingly.

All sales are final. We do not offer refunds, returns, or exchanges once an order has been placed. Due to the intimate nature of our products, Foxy Affairs also reserves the right to refuse any returns, reshipments, or refunds.

Our friendly Foxy team is just a message away! Contact our customer service HERE or the Contact Us page on our website.

We currently accept Bank Transfer / PayNow, Atome (Instalment Payment), Credit Card, GrabPay and GrabPayLater, and ShopeePay and ShopeePayLater. Strictly no Cash on Delivery (COD).

Yes. Foxy Affairs charges taxes and duties based on your shipping address, as required by applicable laws.

Nope, sorry babe! Only one promo code can be applied per order.

Yes, babe — creating an account is compulsory to shop with us. This way, we can track your orders, reward you with points, and make sure you never miss out on Foxybabe perks!

Lots! Every time you shop, you’ll earn points that you can exchange for cash vouchers, redeem free products, and unlock exclusive rewards & promos. The more you shop, the more your kitty wins!

Easy: click Sign Up / Create Account at the top of our site, enter your name, email, and password — you’re in, and your points start adding up from your first order.

Log into your account anytime → head to the Loyalty Rewards Program / FoxyPerks tab to track your balance and see what you can redeem.

Don’t stress, Foxybabe! Just click “Forgot Password” at login. You’ll receive an email with a reset link (psst… check your spam/junk folder if you don’t see it). Click the link, set a new password, and you’re good to go!

Yes, you can request account deletion by contacting Customer Service. But heads up — this will also delete your order history and any unused points (which cannot be refunded or transferred).

Not at all, but we highly recommend it 💌. By subscribing, you’ll be the first to know about new product drops, exclusive promotions, and VIP-only Foxybabe updates. You can unsubscribe anytime — though we promise our emails are worth the read 😉.

Yes! All our products are carefully formulated with your intimate wellness in mind. But since everybody is unique, results and reactions may vary. If you have sensitive skin, allergies, or medical concerns, consult your healthcare provider before use.

Nope! All Foxy Affairs products are cruelty-free.

Most of our products are designed to be gentle. However, if you’re prone to sensitivity, always patch-test before full use. If irritation occurs, stop using immediately and consult a doctor.

Yes for most of our hygiene products, but we recommend checking with your doctor first. Everyone’s body is different, and it’s best to get professional advice before adding anything new to your routine during this time.

Yes — all our products come with an expiry date printed on the packaging. Please use them before that date for maximum safety and effectiveness.

Keep them in a cool, dry place away from direct sunlight. For best results, keep caps tightly closed after each use.

Usually, yes! But if you’re mixing active ingredients (like acids or medicated creams), check with your healthcare provider to avoid irritation or reduced effectiveness.

Nope. Just like medicine, intimate and wellness products affect everyone differently. Some Foxybabes see fast results, others take longer — and some may not experience the same effects at all.

Ingredients are listed on each product’s packaging and on our product pages online. If you have allergies, please check before purchasing.

Yes, babe! All our products are 100% vegan — no animal ingredients, no sneaky hidden stuff. Just clean, safe, and foxy formulations for your kitty care.

While we don’t hold an official halal certification, rest assured our products are free from pork, lard, and any animal-derived nasties. We also have many happy Muslim Foxybabes who use and love our products with confidence.

Nope — never. Our formulas are proudly sulfate-free and paraben-free, because your intimate care deserves to be gentle, safe, and non-irritating.

Yes! Our products are gynae-approved, giving you extra peace of mind when it comes to safety and comfort. And just to clarify — unless specifically indicated otherwise, all our products are made for external use only (aka the vulva, not the vagina). Your kitty deserves the best care, and we’re here to keep things healthy and happy.

Right now, our website checkout only supports Singapore deliveries 🇸🇬. But good news, Foxybabes — we do ship worldwide ✈️ (yes, that means Malaysia, Thailand, Australia, and beyond!). For international orders, just reach out to our customer service HERE and we’ll guide you step by step. Note: shipping fees apply and are customer-borne, unless you hit our minimum spend for free shipping.

Singapore: complimentary doorstep delivery on all orders over $150, or a $6 flat rate for orders below $150 (islandwide). International: shipping fees vary by destination — reach out to our Customer Service team HERE for guidance. Customs & duties may apply depending on your country.

Singapore orders: usually 2–5 working days. International orders: around 7–14 working days (varies by location). During festive seasons, sales, or promos, shipping may take a little longer 💕.

Yes babe! Once your order is shipped, you’ll get a tracking link via SMS to stalk your parcel every step of the way.

We’ll help check with the courier if delays or losses occur. While some issues are beyond our control, we’ll always assist where possible to resolve it.

Yes, Foxybabe! We offer a discreet shipping option at checkout — just tick the box and we’ll make sure your parcel arrives in plain, unbranded packaging. No one will know what’s inside except you.

Yes, we do — but hold up babe, no walk-ins allowed! Self-collection is strictly by appointment only. If you’re in a rush, you can also arrange your own pick-up via Lalamove, GrabExpress, or any courier of your choice (delivery fees at your own expense). For booking a slot or arranging pick-up, just reach out to our Customer Service team HERE and we’ll guide you through.