This policy applies to purchases made on our website for delivery in Singapore. It should be read with our Terms of Use and Privacy Policy. Nothing here limits your rights under Singapore consumer law where those rights cannot be excluded.
1. Overview
We want you to love your ritual. If something arrives damaged, incorrect, or defective, contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund as appropriate.
2. Change-of-mind returns
For unused items in original, sealed packaging, you may request a return within 14 days of delivery, subject to the exceptions below.
- Items must be unused, unopened, and in resaleable condition with all original packaging and seals intact.
- Proof of purchase (order confirmation or invoice) is required.
- Return shipping for change-of-mind requests is generally at the customer’s cost unless we agree otherwise.
3. Non-returnable items
For hygiene and safety reasons, the following are generally not accepted for change-of-mind returns once opened or used:
- Opened food / ingestible wellness products (including jelly sticks and collagen rituals);
- Opened or used personal-care and consumable ritual products;
- Gift cards / e-vouchers;
- Sale or clearance items marked final sale;
- Any product damaged after delivery due to misuse or normal wear.
4. Defective, damaged, or wrong items
If we sent the wrong product, or an item arrives damaged or defective through no fault of yours, we will cover reasonable return postage (or arrange collection where available) and offer a replacement or full refund. Please keep all packaging until the case is resolved.
5. How to start a return
- Email hello@foxyaffairs.com or WhatsApp +65 9010 1631 with your order number, reason, and photos if relevant.
- Wait for our written approval and return instructions before posting anything back.
- Do not send products to manufacturers or unlisted addresses.
6. Refunds
Once we receive and inspect an approved return, we will email you with the outcome. Approved refunds are processed to the original payment method. Bank or payment-provider processing times may take several business days after we issue the refund.
Rewards points earned on a refunded order may be reversed. Vouchers or free gifts tied to the order may also be voided.
7. Exchanges
Size or product exchanges depend on stock. Where an exchange is not available, we may offer store credit or a refund under this policy.
8. Contact
Questions about an order? Contact us, email hello@foxyaffairs.com, or chat on WhatsApp. We typically respond within 1–2 business days.
